One of the fundamental rights of an individual is the protection of the processing of their personal data.
Agram TIS d.o.o. Zagreb, Ulica grada Vukovara 282, PIN: 99681708224 (hereinafter the Company), business unit Agram Club, Radnička cesta 180, collects, processes and uses personal data in accordance with the General Data Protection Regulation (hereinafter: the Regulation).
The Company is responsible for ensuring adequate protection of the processing of personal data of individuals and, accordingly, implements all appropriate organizational and technical measures.
The information that the Company, in accordance with the provisions of the Regulation, is obliged to submit to the natural person from whom it collects and processes personal data can be found on the Company’s form, Information on Data Processing (IODP).
If you have any questions about how the Company uses your personal data or you want to object to the processing of personal data, according to the completed application form for exercising the rights of respondents, you can contact the Personal Data Protection Officer or send an email to dpo@agramtis.hr.
Only after the indisputable establishment of your identity (by inspecting a document with a picture or a copy of a document with the handwritten signature of the respondent if you send the request by email), the Company will act upon the submitted request.
If the Company has reasonable doubts as to the establishment of your identity when applying, in accordance with the provisions of the Regulation, it may request additional information necessary to establish your identity.
The Company will, without delay, provide a response to your request, and no later than one month from the date of receipt of the request.
This deadline may be extended by an additional two months, taking into account the complexity and number of requests received.
The Company will notify you of any such extension within one month of receiving the request, stating the reasons for the extension.
If the Company does not act on your request, it will without delay, and no later than one month from the submission of the request, inform you of the reasons for non-compliance and the possibility of filing a complaint to the “Personal Data Protection Agency”.
The Company has the right to charge a reasonable fee based on administrative costs or to refuse to act on your claim if your claims are manifestly unfounded or excessive (e.g. you repeat the claim frequently).
